Delivery and Payment
Free Shipping on all Orders to the U.S & Canada!
Please allow up to 2 business days (excluding weekends, holidays, and sale days) to process your order, shipping time is 5 - 7 business days
(Processing Time + Shipping Time = Delivery Time)
Other International Countries and Regions
Shipping costs to all other non-continental US destinations are based on weight. You will be notified of shipping costs during checkout. Additional custom fees may be charged depending on the country's regulations. Due to import restrictions imposed by local governments, we do not ship to freight forwarders.
The estimated delivery time depends on destination country. The shipping time takes from 2 to 5 weeks. Delivery time may differ depending on the delivery address and availability of delivery resources. Please note that delivery time may be longer due to the high demand for our items.
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. Unfortunately this is outside of our control. Normal service resumes immediately after each holiday.
All packages have specific tracking information.
You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed in "Order status" page or click Here, to review your order status and/or obtain a tracking number you can logging into "My Account".
It can take a few days to follow order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
PLACING AN ORDER
Your credit/debit card will be charged for the full value of the goods only when your order is despatched. We currently accept Visa, Mastercard and PayPal. To learn more about PayPal, please click here.
Once you have placed an order we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Poetry for the sale of our products will only exist once an order has been despatched to you. A separate email will be sent to you confirming the despatch of the item(s) and therefore the charge to your credit/debit card or PayPal account.
PAY ONLINE WITH YOUR LOCAL CURRENCY !
The internet is the world's new bazaar, the new digital high street marketplace. With a click of a button, shoppers from the United States, the United Kingdom, or Australia can connect with retailers and artisans in Japan, India, or Egypt and purchase the goods and services they love. Regional availability is being replaced with on-demand accessibility, and the only thing standing between buyers and their favorite international treasures is a trusty modem.
Well, that and the ability to pay for them.
With a reliable way to pay for international goods online in a different foreign currency, a literal world of possibilities opens up to shoppers.
Your order may arrive in multiple shipments. If your order is sent in multiple shipments (either to the same address or to different addresses), your credit card will be charged separately for each shipment, including prorated shipping and handling charges.
We accept online payment in a secure environment using Secure Socket Layering technology (SSL) by credit card, or debit card. This means that on any page where you enter your personal information such as credit card details, the information sent to us is encrypted to safeguard your details. Encryption prevents other internet users from accessing this information. You can check that you are shopping in a secure environment by looking for either a locked padlock icon or an image of a key in the grey bar at the bottom of your screen.
As well as being convenient, shopping over the internet is a safe and secure way to shop. To help keep it safe we suggest you always close down your internet browser when you have finished shopping online, especially if you use a shared PC.
It's also good practise to keep your password as unique as possible and not to choose obvious passwords, such as your name, partner's name, or other personal information which could be easily obtained by a third party. Never reveal your password to others and avoid always using the same password for numerous sites.
COUNTRIES WE SHIP TO
Over 195+ countries worldwide: